Terms and Conditions for LeadHunt AI

Elke Hwang (LeadHunt AI)
Terms of Service

Version 2.0 · Last Updated: August 6, 2026


1. Introduction & Acceptance of Terms

Welcome to LeadHunt AI ("LeadHunt AI" / "we" / "us" / "our"). LeadHunt AI is operated by Elke Hwang, an individual sole trader operating under the laws of the Hong Kong Special Administrative Region.

These Terms of Service ("Terms") govern your access to and use of our AI-powered lead generation service, including our web-based platform for discovering and verifying business contact details, available at https://leadhuntai.com (the "Service").

By creating an account, subscribing to any plan, or otherwise using the Service, you confirm that you: (a) are at least 18 years of age; (b) have read, understood, and agree to be bound by these Terms; (c) agree to our Privacy Policy; and (d) are authorised to enter into this agreement on behalf of yourself or any organisation you represent.

⚠️ Important: If you do not agree to these Terms, you may not use the Service. Continued use after any update constitutes acceptance of the revised Terms.


2. Service Description

2.1 What We Provide
LeadHunt AI provides an AI-powered platform that helps small businesses and individuals discover business contact information — primarily work email addresses — associated with companies, roles, industries, and regions you specify. The Service is a digital software-as-a-service (SaaS) product delivered via the internet.

2.2 How the Service Works
When you submit a search, our system queries publicly accessible web sources and third-party data providers, extracts business contact details from the results, applies verification checks, and returns the results to you in your dashboard for review and download.

2.3 Nature of the Service
The Service is a digital, intangible product. Upon confirmed payment, access to paid features is granted immediately. Because of this immediate digital delivery, specific limitations apply to refunds as described in Section 7 and in our Refund Policy at https://leadhuntai.com/refund-policy.

2.4 What the Service Is Not
The Service is a research and discovery tool. It is not an email sending platform, a marketing automation system, or a compliance service. We do not send outreach on your behalf and we do not assess whether your intended use of a contact record is lawful in your jurisdiction. That responsibility is yours — see Section 9.

2.5 Third-Party Dependencies
The Service relies on third-party search, data, and infrastructure providers. Availability, coverage, and result quality may be affected by the operational status and policies of those providers. We will endeavour to communicate significant disruptions in a timely manner.


3. Account Registration & Eligibility

3.1 Account Creation
To use the Service you must create an account with accurate and complete information. You may sign in with Google or with an emailed sign-in link. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

3.2 Account Security
- Notify us immediately of any unauthorised use at support@leadhuntai.com.
- Do not share your credentials with any third party.
- Keep your billing email address up to date.

3.3 Business Accounts
If you register on behalf of a company or organisation, you represent that you have authority to bind that entity to these Terms.


4. Plans & Pricing

We offer the following paid plans. Current details, quotas, and pricing are published at https://leadhuntai.com/#pricing.

- Starter — a recurring subscription billed every month.
- Advanced — a recurring subscription billed every month, with a higher search and result volume.
- Pro — a recurring subscription billed every twelve (12) months, for high-volume users.

All prices are stated in US Dollars (USD) unless otherwise displayed at checkout. We may modify plan features or introduce new plans at any time; changes to the price of an existing subscription are governed by Section 5.1.


5. Billing & Payment

5.1 Recurring Billing Authorisation
By providing your payment method and subscribing to a paid plan, you expressly authorise us to charge your payment method on a recurring basis for the applicable subscription fee, at the interval shown at checkout (monthly or annually).

Your subscription renews automatically at the end of each billing period at the then-current price for your plan, unless cancelled in accordance with Section 6. This recurring authorisation remains in effect until you cancel.

We will send you advance notice by email before the renewal of any annual subscription. We will give you at least fourteen (14) days' notice by email before any increase in the price of your existing subscription takes effect; if you do not accept the new price, you may cancel before it applies.

5.2 Payment Processing and Billing Descriptor
Payments are processed by our third-party payment processor, Waffo Pancake, acting as merchant of record. Subscriptions created before our migration to Waffo Pancake may continue to be billed through Paddle until they are cancelled or transferred.

Depending on which processor handles your subscription, the charge on your card or bank statement may appear as a descriptor containing "PANCAKE", "PADDLE", or "LEADHUNTAI". If you do not recognise a charge, please contact support@leadhuntai.com before disputing it with your bank — see Section 8.

5.3 Taxes
Prices are exclusive of applicable taxes (including VAT, GST, sales tax, or similar) unless otherwise stated at checkout. Where required by applicable law, such taxes will be collected and remitted by us or by our payment processor acting as merchant of record.

5.4 Failed Payments
If a recurring charge fails, we or our payment processor may retry the charge. If payment cannot be collected, access to paid features may be suspended until the outstanding amount is settled.


6. Cancellation Policy

6.1 How to Cancel
You may cancel your subscription at any time through either of the following:
- In-product (recommended): sign in, open your Account menu, and select "Cancel subscription". Your Account menu also has "Invoices & payment method", which opens the payment processor's customer portal.
- Email: send a cancellation request from your registered email address to support@leadhuntai.com.

Cancellation is effective as soon as it is submitted. A confirmation is issued by the customer portal immediately; if you cancel by email we will confirm within two (2) business days.

6.2 Effect of Cancellation
- Your subscription remains active until the end of the billing period you have already paid for.
- You will not be charged for any subsequent billing period.
- After the period ends, your account reverts to the free tier and paid search quotas are no longer available.
- Data you have already exported remains yours and is unaffected (Section 9.1).
- Account data is retained for ninety (90) days after cancellation, then deleted in accordance with our Privacy Policy.


7. Refund Policy

7.1 General Policy
Because the Service is delivered digitally and access is granted immediately, fees are generally non-refundable, except as expressly stated in this Section 7, in our Refund Policy at https://leadhuntai.com/refund-policy, or as required by applicable law.

7.2 Eligible Refunds
- 14-day guarantee for first-time purchasers: if this is your first paid purchase of any LeadHunt AI plan, you may request a full refund within fourteen (14) days of the initial charge.
- Duplicate charge: a full refund for any billing error resulting in a duplicate or incorrect charge, regardless of when it occurred.
- Verified service outage: if the Service is unavailable for seventy-two (72) consecutive hours or more due to a cause within our control, subscribers may request a pro-rated refund or account credit for the affected period.
- Statutory rights: where applicable law grants you a right of withdrawal or refund (for example, the 14-day withdrawal right available to consumers in the EU and UK), those rights are preserved and are not limited by this Section.

7.3 How to Request a Refund
Send your request to support@leadhuntai.com including your account email, the transaction ID or the date and amount of the charge, and the reason for the request. We will acknowledge within two (2) business days and, where the request is eligible, process the refund within five (5) to ten (10) business days. Refunds are returned to the original payment method; the time for funds to appear on your statement depends on your card issuer or bank.

7.4 Non-Refundable Items and Abuse
The following are not eligible for a refund:
- Subscription periods that have already elapsed, except as provided in Section 7.2.
- Requests made after the applicable window in Section 7.2 has closed.
- Second and subsequent purchases, where a refund has already been granted on a previous purchase by the same user.
- Accounts terminated for breach of these Terms or of the Acceptable Use Policy in Section 10.

We reserve the right to decline a refund request where there is evidence of abuse of the refund policy — for example, subscribing, exporting a large volume of contact records within a short period, and then requesting a refund; or repeated purchase-and-refund cycles across multiple accounts. Where we decline a request on this basis, we will tell you the reason.


8. Billing Disputes

If you believe a charge is incorrect, please contact us at support@leadhuntai.com before raising a dispute or chargeback with your bank. We commit to responding within two (2) business days and to resolving confirmed billing errors within five (5) business days. Most disputes are resolved faster and with less disruption to your account this way.


9. Lead Data, Your Responsibilities & Intellectual Property

9.1 Your Rights in Exported Data
Contact records returned by the Service ("Lead Data") are provided to you for use in your own business development activities. You may store, enrich, and use Lead Data for those purposes, and exported data remains available to you after cancellation.

You may NOT resell, republish, sub-licence, or redistribute Lead Data as a data product, list, or database, whether or not for a fee.

9.2 You Are the Controller of the Contact Data You Use
⚠️ Read this carefully. Lead Data consists of information about real people. Under data protection laws such as the GDPR, the UK GDPR, and equivalent regimes, once you receive and use Lead Data you act as an independent data controller in respect of it.

Accordingly, you are solely responsible for:
- Establishing a valid lawful basis (for example, legitimate interests) for contacting each individual, and completing any balancing test your regulator expects.
- Complying with all applicable marketing and anti-spam law in your jurisdiction and in the recipient's jurisdiction, including but not limited to the GDPR, the ePrivacy rules, the UK GDPR and PECR, CAN-SPAM, CASL, and the Australian Spam Act.
- Providing the privacy notice required when personal data is obtained from a source other than the individual (for example, GDPR Article 14), and identifying LeadHunt AI as your source where required.
- Honouring opt-out, objection, erasure, and access requests from anyone you contact, and maintaining your own suppression list.
- Verifying and updating records before use, and not contacting individuals who have previously objected.

We do not provide legal advice, and nothing in the Service should be read as confirmation that a particular outreach campaign is lawful. If you are unsure, take advice before you send.

9.3 No Guarantee of Accuracy, Deliverability, or Outcome
Lead Data is compiled from publicly accessible sources and third-party providers and is provided "as is". Contact details change, sources go stale, and verification is probabilistic rather than absolute. We do not guarantee the accuracy, completeness, currency, or deliverability of any record, nor any particular volume of results, reply rate, meeting, or sale. You are responsible for reviewing Lead Data before relying on it.

9.4 Our Intellectual Property
The Service, including its software, interface, models, and branding, remains our property. Nothing in these Terms transfers any right in the Service itself. You may not claim ownership of the LeadHunt AI technology or hold yourself out as its author.


10. Acceptable Use Policy

10.1 Permitted Uses
You may use the Service only for lawful business-to-business purposes and in accordance with these Terms.

10.2 Prohibited Uses
You agree NOT to use the Service or Lead Data to:
- Send unsolicited bulk email, spam, or any communication that breaches applicable anti-spam or marketing law.
- Send content that is illegal, defamatory, harassing, threatening, deceptive, or fraudulent, including phishing, impersonation, or business email compromise.
- Stalk, dox, profile, harass, or target any individual, or to build dossiers on private individuals.
- Target individuals in their private capacity rather than in a business capacity, or knowingly process special-category personal data.
- Resell, republish, sub-licence, or redistribute Lead Data as a list, database, or data product (Section 9.1).
- Discriminate unlawfully, or use the Service in connection with credit, insurance, housing, employment, or other decisions regulated by consumer reporting law. The Service is not a consumer reporting agency and Lead Data is not a consumer report.
- Circumvent usage limits, quotas, or any security or access-control feature of the Service, including by creating multiple accounts to evade limits.
- Resell, rent, or white-label access to the Service itself without our prior written approval.
- Scrape, decompile, or reverse-engineer the Service, or use automated means to access it at a scale that degrades service for others.
- Train, fine-tune, benchmark, or develop any product that competes with the Service using its outputs.
- Violate any applicable law, regulation, or card network rule.

10.3 Enforcement
We may investigate suspected breaches and may remove access, restrict quotas, or terminate accounts in accordance with Section 13. We may act on abuse reports received from recipients of your outreach.


11. Data, Privacy & Security

Your use of the Service is governed by our Privacy Policy at https://leadhuntai.com/privacy-policy.

- Account data: we collect your email address, authentication identifier, and subscription status as necessary to provide the Service.
- Search and result data: your search queries and returned Lead Data are stored so that you can access your results.
- Payment data: card details are handled exclusively by our PCI-DSS compliant payment processor, Waffo Pancake (and, for legacy subscriptions, Paddle). We never receive or store your full card number.
- Security: data is encrypted in transit over HTTPS, stored with access controls on a least-privilege basis, and held with established infrastructure providers. See Section 9 of the Privacy Policy for detail.
- Retention: account data is retained for ninety (90) days following cancellation or a deletion request, then deleted. Billing records are kept as long as tax and accounting law requires.
- Cookies: we use cookies to operate the Service and to collect non-personal usage data for improving it.


12. Disclaimers & Limitation of Liability

12.1 Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, UNINTERRUPTED AVAILABILITY, OR THE ACCURACY, COMPLETENESS, CURRENCY, OR DELIVERABILITY OF ANY LEAD DATA.

12.2 Lead Data and Outcome Disclaimer
⚠️ Lead Data is compiled from public and third-party sources and may be inaccurate, incomplete, or out of date. Email verification indicates likelihood, not certainty. We make no representation that any contact record is current, that any message will be delivered, or that the Service will produce any particular number of leads, replies, meetings, or sales. We are not liable for bounced messages, sender-reputation or domain-blocklist damage, suspension of your email or CRM accounts, lost campaigns, or lost revenue arising from your use of Lead Data.

We are also not liable for any regulatory penalty, complaint, or claim arising from how you contact the people in your Lead Data. That is your responsibility under Section 9.2.

12.3 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12.4 Indemnity
You agree to indemnify and hold us harmless against any claim, demand, penalty, or cost (including reasonable legal fees) brought by a third party — including a data protection authority or a person you contacted — arising from your breach of Section 9.2 or Section 10.

12.5 Consumer Rights Preserved
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, or for death or personal injury caused by negligence. If you are a consumer, your statutory rights are not affected.


13. Term & Termination

13.1 Term
These Terms take effect when you first use the Service and remain in effect for as long as you use it or hold an account.

13.2 Termination by You
You may stop using the Service at any time. You may cancel a subscription under Section 6, and you may request deletion of your account at any time from your Account settings or by emailing support@leadhuntai.com.

13.3 Suspension or Termination by Us — Breach
We may suspend or terminate your access to the Service, in whole or in part, with or without prior notice, if:
- you materially breach these Terms, including the Acceptable Use Policy in Section 10 or your obligations in Section 9.2;
- we receive credible abuse, spam, or harassment reports concerning outreach you have sent;
- we reasonably suspect fraudulent activity, payment fraud, or abuse of the refund policy;
- your payment method fails and the outstanding amount is not settled; or
- we are required to do so by law or by a payment network, data protection authority, or other regulator.

Where the breach is capable of being remedied and the circumstances allow, we will normally notify you and give you a reasonable opportunity to remedy it before terminating. For serious breaches — including spam campaigns, phishing or fraud, harassment of individuals, resale of Lead Data, or attacks on the Service — we may terminate immediately and without notice.

13.4 Consequences of Termination for Breach
On termination for breach: your access ends immediately; any unused portion of a prepaid subscription period is forfeited and is not refundable (Section 7.4); your right to use Lead Data obtained through the Service ends, and you must cease using it and delete it on request; and you remain liable for any amounts already due, and for any loss or damage caused to us by the breach, including under the indemnity in Section 12.4.

13.5 Termination Without Fault
If we terminate your account for a reason other than your breach, or if we permanently discontinue the Service, we will provide a pro-rated refund for any unused prepaid subscription period.

13.6 Survival
Sections 9 (data rights, your responsibilities, and our intellectual property), 12 (disclaimers, liability, and indemnity), 13.4, 14, and 15 survive termination.


14. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to its conflict-of-laws rules. The courts of Hong Kong SAR have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

Before commencing any formal proceedings, please contact us at support@leadhuntai.com so that we can attempt to resolve the matter informally. We ask that you allow thirty (30) days for this.

If you are a consumer resident in a jurisdiction whose law grants you the right to bring proceedings in your local courts, or that applies mandatory consumer protections, those rights are not affected by this Section.


15. General Provisions

- Changes to these Terms: we may update these Terms from time to time. We will notify you of material changes by email to your registered address, and by a notice on the Website, at least fourteen (14) days before they take effect. Continued use after the effective date constitutes acceptance. If you do not accept the change, you may cancel under Section 6.
- Severability: if any provision is held unenforceable, it will be modified to the minimum extent necessary and the remaining provisions continue in full effect.
- No waiver: our failure to enforce any provision is not a waiver of our right to enforce it later.
- Assignment: you may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of the business, on notice to you.
- Force majeure: we are not liable for failure or delay caused by events beyond our reasonable control.
- Entire agreement: these Terms, together with the Privacy Policy and the Refund Policy, constitute the entire agreement between you and us regarding the Service.


16. Contact Information

For any question about these Terms, your account, or billing, contact us at support@leadhuntai.com. This address is monitored for all of the following, and we aim to respond within two (2) business days:

- General support
- Billing questions
- Refund requests
- Subscription cancellation (or use Account → Billing in the app)
- Legal and privacy enquiries
- Security reports
- Data removal requests from people who appear in our results

Operator: Elke Hwang (sole trader), Hong Kong SAR

By using the Service, or by checking "I agree" at checkout, you acknowledge that you have read and agree to these Terms.

Last Updated: August 6, 2026 · LeadHunt AI · https://leadhuntai.com